HVAC Service Technician

Job Responsibilities

• Diagnose residential heating, cooling, airflow, electrical, and indoor comfort problems accurately.
• Perform repairs on heat pumps, air conditioners, gas furnaces, air handlers, thermostats, and related HVAC equipment.
• Complete scheduled preventive-maintenance and system tune-up visits.
• Clearly explain system conditions, repair options, and recommendations to homeowners without using high-pressure sales tactics.
• Provide accurate repair estimates and obtain customer authorization before beginning work.
• Identify legitimate opportunities for system improvements, indoor air quality products, maintenance agreements, and equipment replacement.
• Complete invoices, service notes, equipment information, photos, and customer recommendations accurately in the company’s field-service software.
• Maintain a clean, organized, and properly stocked service vehicle.
• Follow company procedures, manufacturer instructions, building codes, and accepted safety practices.
• Communicate effectively with customers, office staff, managers, and other technicians while representing the company professionally.

Minimum Requirements

• High school diploma, GED, or equivalent practical experience.
• EPA Section 608 Type II or Universal certification. Universal certification is strongly preferred.
• Valid driver’s license and a driving record acceptable to the company’s insurance provider.
• Ability to diagnose and repair common residential HVAC systems with limited supervision.
• Working knowledge of electrical testing, refrigerant diagnostics, airflow, and basic combustion safety.
• Ability to use digital gauges, electrical meters, static-pressure instruments, and other HVAC diagnostic tools.
• Ability to safely lift and carry at least 50 pounds.
• Ability to work in attics, crawlspaces, outdoor conditions, and other confined or uncomfortable environments.
• Willingness to work occasional overtime, evenings, or weekends when customer demand requires it.
• Strong communication, customer-service, organizational, and problem-solving skills.
• Ability to pass any required background check, driving-record review, and drug screening.

Preferred Qualifications

• Two or more years of residential HVAC service experience.
• Technical school or accredited HVAC training.
• NATE certification or relevant manufacturer training.
• EPA Section 608 Universal certification.
• Experience servicing inverter-driven and communicating HVAC systems.
• Experience with heat pumps, zoning systems, indoor air quality products, and whole-home dehumidification.
• Familiarity with mobile field-service or CRM software.
• Experience presenting repair and replacement options in an honest, customer-focused manner.